Shipping and Delivery
FREE Delivery to residential and office addresses across Hong Kong, Kowloon & New Territories (*excluding remote area) on order above HKD 250 net.
If your order is less than HKD250, HKD38 will be charged for delivery.
How long does it take?
We deliver 6 days a week from Monday to Saturday (except during public holidays).
A normal delivery will take 2 - 3 working days. Please feel free to contact us if you experience any problems. We may call you regarding your delivery, please enter a valid Hong Kong phone number.
Time for delivery is an estimate only and we shall not be liable to you or to any other person for any loss or damage as a result or consequence of any failure to deliver or delay in delivery. You shall not be relieved of any obligation to accept or pay for products by reason of any delay in delivery. If you request us to deliver purchased products directly to another person, that person takes possession of the products for you as your agent, but you remain directly responsible under these terms and conditions.
We reserve the right to deliver different products ordered in the same time separately.
What is our definition of *remote area?
We deliver to everywhere in Hong Kong except for the following areas:
- Outlying Island (excluding Tung Chung, Discovery Bay, Ma Wan),
- Restricted districts and areas that vans cannot access or require parking.
Inability to deliver due to purchaser
It is vital for you to provide the correct and complete delivery information when submitting your order.
The NOLLA Asia Limited is not responsible for shipments or deliveries that are delayed or returned as a result of incorrect or incomplete information, failed delivery attempts, and or unclaimed packages.
If, due to any act, omission or default by you, we are unable to deliver any products to you at the time that the products are due to be delivered, you agree to reimburse us for all reasonable costs incurred for storing, securing and insuring the products until such time as the products are delivered or re-delivered to you.
All costs under the above clause will be calculated for the period commencing on the date on which any products would have been delivered but for your act, omission or default, and finishing on the date on which the products are subsequently delivered or re-delivered.
Cancellation of orders
If we are or may be unable to deliver within a reasonable time or at all, the order may be cancelled in the event of cancellation you shall have no claim against us for any damage, loss, cost or expense whatsoever.